Privately Owned Supply Chain Transportation Management

This privately-owned supply chain and transportation management company based out of Cheswick, PA has grown to one of the largest regional freight organizations in the regions it services.

Challenge

A business of this customer’s size needed consistency of site deliveries and a well-rounded pricing strategy. Missed delivery windows, rolling loads, and inconsistency on pricing affected the efficiency of the company in years past. As well, despite their size, market insights were not prevalent in the company, leading to oversights and unnecessary issues.

Solutions

Guttman visited this transportation management company face to face to establish familiarity and engaged in regular communications to break down the barrier or being a transactional customer.  Getting to really know the company and understand what makes their business tick from a market perspective, enabled us to provide them with the important details they were missing to help them succeed in their fuel interests. In short, it was attentive and personalized customer service that made Guttman the saving grace for this complicated operation.