Penn Mechanical Group

Penn Mechanical Group is a full-service contractor for natural gas and oilfield industry based in Indiana, PA that specializes in rig moves, on-site construction, and trucking with a focus on environmental safety.

Challenge

When Guttman became acquainted with Penn Mechanical Group, the contracting company was using a card that was charging them retail everywhere with a very minimal rebate program. Their old card provider only gave them minimal savings offered poor customer service and card turnaround time. They also wanted to be able to apply card restrictions as well as custom reporting capabilities, so they turned to Guttman.

Solution

Our customer service agents met with Penn Mechanical Group face-to-face to get a good understanding of their fuel purchases and what they were looking for in a fuel partner. Their designated representative always made a point to be available for their customer service needs and quickly mail them cards free of charge, establishing a timely and responsible flow of contact between us and the customer.