The term “customer service” has been used by so many for so long that its true meaning can become cliché or lost entirely. But Guttman Energy customer service representatives uphold a pledge to always live up to every expectation contained within that phrase.
It starts with the simple, yet vital, promise to be available at all times for our customers. This clearly sets us apart from our competition, but more importantly, it gives our customers the assurance – and reassurance – that they always can reach someone at any time of the day or night with questions, concerns, or help trouble-shooting an issue.
Each Guttman Energy customer service representative personally provides his or her cell phone number to every customer for whom they are responsible, offering a solid, trusted sense of security and support. Sometimes the best ability is availability. Easy to say, but it takes a determined effort, a positive culture, and a bias for action to make it real on a consistent basis.
Living out the true meaning of customer service extends into the wider definition of Guttman Energy as a full-service fuel company, as well. As our customer service representatives reach out to a prospect in our delivery geographic footprint for fuel cards, for instance, and the prospect has a bulk tank, that rep will provide the information to our bulk sales team. That is just one example of how Guttman Energy representatives truly work as a team, communicating with each other across the collection of products and services available to bring the highest, most dependable level of service and value.
And why? Because when we talk about our pledge to provide quality customer service – from Fleet Fuel Cards to other offerings available at our company to make the customer’s operations more efficient and cost-effective – we mean it in the most literal and demonstrable ways possible. It’s what sets us apart and why our customers know they can go with Guttman.
