The Quality of Fleet Card Customer Service Affects Operations—Here’s How
When it comes to a fleet fuel card provider, responsive customer service remains elusive in the industry—many fleet managers end up settling for less, simply because they don’t understand the way personalized service improves businesses. As a company known for excellent customer service, Guttman Energy understands the ways that the right help for card issues and questions can make—or break—businesses.
Potential customers of Guttman Energy often say their current customer service doesn’t measure up, but they refuse to switch because the process takes up too much precious time. However, sitting on hold for hours waiting to hear from an agent proves just as time consuming. In fact, depending on the solution needed, having generic or automated customer service also means that businesses may end up spending extra money.
For example, when trying to change card limits, time wasted implementing these restrictions allows drivers to overspend. Responsive customer service agents understand time is of the essence when efficiently solving problems.
Along with this, some fleet managers don’t see the differences between working with a real person and an AI agent. However, with a truly dedicated (and truly human) customer service agent, understanding customer needs takes priority. This means Guttman Energy service agents ask the questions and get the information to make truly informed decisions and apply market intelligence to create a solution—no automated prompts, no recorded messages.
Perhaps the biggest benefit of all, Guttman Energy’s customer service allows for a true partnership. Many potential customers, used to putting up with bad service, believe contacting customer service just means fighting until they finally get the solution they asked for. However, Guttman Energy’s customer service reps maintain years of expertise in the fleet fueling field—just as its customers are experts in their specific fields. Combining this knowledge allows for collaboration on different ways to increase business benefits, rather than just pushing to sell a certain solution or product.
A Guttman Energy fleet fuel card representative acts as an extension of their customer’s business, advocating for their needs and constantly looking for ways to improve their operation. To learn more about Guttman Energy’s Fleet Fuel Card benefits, or talk to a customer service representative, call 724.489.5199.
