Mainland Fuels

Mainland Fuels, a traditional convenience store located in Liverpool Ohio, switched to Guttman Energy after struggling with inconsistencies and poor customer service with their previous fuel supplier. The customer expressed interest in searching for other providers for regular and E-10 gasoline in 2021 and quickly chose Guttman Energy, since receiving rave online reviews of having the “best gas prices available” in its area.

Challenge

The customer previously worked with a supplier that frequently gouged the already non-competitive fuel prices after a delivery had been completed. These deliveries often proved to be unreliable, with price increases and truck availability at the old suppliers convenience, not the customers. After reaching out to customer service multiple times and feeling like “just a number”, the customer decided it was time for a switch.

Solution

Through the advice of his uncle, the supplier turned to Guttman Energy. Guttman Energy met with the customer and conducted a needs assessment. After educating him on market conditions, Source One trucking schedules, Guttman then proposed a fuel delivery schedule as well as a credit plan to fit the customers buying needs. Realizing the ease, convenience, and consideration that these changes would bring to their business, the customer chose to go with Guttman.